File a Complaint
Northern Lights Child Advocacy Center strives to ensure that everyone, regardless of ability, age, cultural background, ethnicity, faith, gender, income, national origin, race, sex, or attractional orientation receives services with dignity and compassion. We extend this commitment to our clients, our MDT, our hiring practice, volunteerism, and the Board of Directors.
We strive to serve clients with dignity, fairness, respect, and professionalism. Northern Lights CAC's policy provides clients, and their families or legal guardians, with the opportunity to express any issues or grievances related to the quality of services provided. If you feel you have been treated unfairly, or unprofessionally, or feel that your rights have been breached, please complete this document to inform Northern Lights CAC's staff and leadership.
Please reach out to your direct service provider with your concerns or service needs. If you are not satisfied with the solution reached after speaking with your provider about your concerns, or if you are not comfortable talking directly with your provider, you can also:
1. Contact our Executive Director, Sarah Zyburt directly (906) 262-0091 ext. 101.
2. Complete a digital form via the File a Complaint Button. This grievance will be reviewed by our Executive Director, Sarah Zyburt. You may remain anonymous, or include your contact information to receive follow-up on what actions are taken to resolve the issue or complaint.
3. Complete and submit this document and mail to
3210 US 41, Marquette, MI 49855
No individual, organization, or agency, may discharge or retaliate in any manner against any person that has filed a complaint or grievance.